Cancellation and Refund Policy

An order is placed only after online payment is successful. Because our food products are prepared, packed, and allocated for dispatch after confirmation, customer-requested cancellation is not available once payment succeeds.

Closing or cancelling the Razorpay payment window before completing payment does not create a paid order and does not incur an order cancellation charge.

Food products are not returnable after delivery because of hygiene, safety, and tamper-control requirements. We do not offer cancellation, return, replacement, or refund for a change of mind, taste preference, an incorrect item selected by the customer, or an incorrect delivery address supplied by the customer.

Contact us promptly if an item arrives damaged, has a packaging defect, is missing, or differs from the confirmed order. Provide the order number and clear photographs of the outer parcel, shipping label, product packaging, and affected contents.

After reviewing the evidence, we may offer a replacement or full or partial refund, as appropriate. Do not consume a product that appears unsafe or tampered with.

We may cancel an order if a product is unavailable, the delivery location is not serviceable, payment cannot be verified, pricing or inventory contains a material error, or fulfillment is not reasonably possible. If payment has been captured for an order we cancel, we will initiate a full refund.

Approved refunds are sent to the original payment method through Razorpay. They are generally reflected within 5 to 7 working days after initiation, although the final timing is controlled by the customer's bank or payment provider.

For help, email slnhdfoods@gmail.com or call +91 96865 99915 and include your order number.